In the 2022-23 school year, SCC's classified professionals conducted student surveys to monitor how the college is doing at institutionalizing our behavioral commitments. Part of the Caring Campus initiative includes our Implementation, Communication, and Monitoring Plans, and this survey is part of the monitoring plan for the college.
Distribution to Students
The survey has been provided to students through:
- sharing the link via the Zoom chat function
- sharing the link via follow-up emails
- printed QR code placed at student-facing counters
We, the Caring Campus Long-term Planning Committee thank our Classified Professionals who graciously share the survey with our students.
Intended Use
The survey's intended use is to help the Caring Campus Long-term Planning Committee:
- gauge how we proceed with our Implementation Plans
- evaluate the committee's work
- evaluate the institutionalization of our behavioral commitments
The survey will not be used for evaluative purposes of the service areas conducting the survey. In addition, we will not be sharing specific department/division results.
2022-2023 Results
Did the employee greet you and introduce themselves?
Did the employee ask your name or use your name during the interaction?
Did the employee answer your question?
Did the employee explain what you needed to do next?
If the employee did not have the answers to your question, did they refer you to someone who could help you?
Rate Your Experience
Data Details
Did the employee greet you and introduce themselves?
| Response | Percentage | # Respondents |
|---|---|---|
| Yes | 90.22% | 443 |
| No | 9.78% | 48 |
| Total | 491 | |
| Skipped | 3 |
This question is addressing the following behavioral commitment(s):
- #1: Caring Communication/Nametag
Did the employee ask your name or use your name during the interaction?
| Response | Percentage | # Respondents |
|---|---|---|
| Yes | 88.24% | 435 |
| No | 11.76% | 58 |
| Total | 493 | |
| Skipped | 1 |
This question is addressing the following behavioral commitment(s):
- #1: Caring Communication/Nametag
- #4: 10-foot Rule
Did the employee answer your question?
| Response | Percentage | # Respondents |
|---|---|---|
| Yes | 91.08% | 449 |
| No | 8.92% | 44 |
| Total | 493 | |
| Skipped | 1 |
This question is addressing the following behavioral commitment(s):
- #2: Warm Referrals
- #3: Know Other Departments
Did the employee explain what you needed to do next?
| Response | Percentage | # Respondents |
|---|---|---|
| Yes | 90.02% | 442 |
| No | 9.98% | 49 |
| Total | 491 | |
| Skipped | 3 |
This question is addressing the following behavioral commitment(s):
- #2: Warm Referrals
- #3: Know Other Departments
If the employee did not have the answers to your question, did they refer you to someone who could help you?
| Response | Percentage | # Respondents |
|---|---|---|
| Yes | 78.88% | 381 |
| No | 21.12% | 102 |
| Total | 483 | |
| Skipped | 11 |
This question is addressing the following behavioral commitment(s):
- #2: Warm Referrals
Rate Your Experience
| Rating | Responses | Percentage |
|---|---|---|
| 1 Very Dissatisfied | 32 | 6.48% |
| 2 Slightly Dissatisfied | 18 | 3.64% |
| 3 Satisfied | 32 | 6.48% |
| 4 More Satisfied | 63 | 12.75% |
| 5 Very Satisfied | 349 | 70.65% |
| Totals | 494 | 100% |
Contact
Caring Campus Chair: Carmen Hirkala
Email: HirkalC@scc.losrios.edu
Phone: (916) 558-2249